Most vendors lose 2-5% of their revenue to chargebacks that never should have happened. We build the compliance infrastructure that stops chargebacks before they occur, and we recover every dollar when Amazon gets it wrong.
Most agencies only fight chargebacks after the damage is done. They file disputes, win some, lose most, and call it a service. We take the opposite approach: we build the compliance systems that prevent chargebacks from ever being issued in the first place.
When you ship compliant from day one, chargebacks drop dramatically. And when Amazon does issue a wrongful chargeback or shortage claim, we have the documentation and processes in place to dispute it systematically and win. Prevention is the strategy. Recovery is the safety net.
We build the SOPs, QC checklists, and pre-shipment verification systems that ensure every shipment meets Amazon's requirements before it leaves your warehouse.
BOLs, photographic evidence, signed PODs, and detailed shipping records. When you need to dispute, every piece of proof is already in place.
We track every chargeback to its source, whether that is a specific warehouse, 3PL, carrier, or shipment type, and fix the operational problem at the root.
From proactive prevention systems to aggressive dispute resolution, we cover every angle of chargeback and shortage management.
We build the pre-shipment systems that prevent chargebacks before they happen: QC checklists, prep requirement audits, labeling templates, and packaging standards tailored to your catalog.
Systematic dispute process for wrongful chargebacks across every category. We file with full documentation and track every case through resolution.
We maintain BOLs, photographic evidence, and signed PODs so you can dispute shortage claims within Amazon's 30-day window with full supporting documentation.
We track chargeback patterns to identify root causes, whether specific warehouses, 3PLs, or shipment types, and fix the operational source so chargebacks stop recurring.
Ensure every unit meets Amazon's prep and packaging requirements before it ships, eliminating the most common chargeback category.
Verify Advanced Shipment Notifications match actual shipment contents to prevent ASN-related chargebacks and receiving discrepancies.
Confirm every shipment follows Amazon's routing guide and carrier requirements to avoid costly routing chargebacks.
Monitor purchase order ship windows and delivery dates to ensure on-time compliance and prevent PO-related penalties.
Maintain correct labeling across your entire catalog including barcodes, suffocation warnings, and country of origin labels.
Monthly reporting on chargeback trends, dispute win rates, and compliance improvements so you can measure progress.
A five-step process that builds prevention infrastructure first, then recovers revenue and refines operations over time.
We review all historical chargebacks, identify patterns and repeat offenders, and assess your current prep, labeling, and shipping workflows against Amazon's requirements.
We build the SOPs, QC checklists, documentation templates, and pre-shipment verification processes that ensure compliance before anything ships.
Ongoing monitoring of every shipment for compliance before it leaves your warehouse. We catch problems before Amazon does.
Systematic disputes filed with full documentation for any wrongful chargebacks or shortage claims. Every case is tracked through resolution.
Monthly chargeback trend analysis, root cause elimination, and process refinement. The goal is fewer chargebacks every month until prevention becomes the norm.
Book a free discovery call and we will audit your current chargeback exposure, identify the biggest prevention opportunities, and show you how to recover revenue you have already lost.
Book a Free Discovery Call →